Lens service policy and general conditions.

Lens product warranty

All Rodenstock lens products (including Solitaire LayR, Protect & X-tra Clean premium coatings) are covered by a two year warranty against manufacturing defects, effective from the laboratory date of despatch. Should a product prove to be genuinely faulty we will provide a direct replacement or the nearest equivalent at no charge. Please note this does not cover damage through wear and tear or customer abuse.

If you need to return an order to Rodenstock for any reason, please assist us in processing it as quickly as possible by attaching the original order and delivery note and using a dedicated Returns Envelope. This will ensure priority treatment throughout the manufacturing process.

Progressive lens product assurance

All Rodenstock branded progressive lenses are covered by a 90-day product assurance. If for any reason the patient proves to be non-tolerant to the lenses we will offer:

For Impression® lenses we will issue a credit note for 100%. The credit will be based on original net invoiced charges for the original lenses (excluding P&P).

For all other Rodenstock branded progressive l enses we will issue a voucher equivalent to the full net price of the original lenses (excluding P&P).

The voucher is exchangeable in part or full payment against any future Rodenstock progressive lens purchase and will be valid for 90 days commencing from the date of issue.

Please note it is not possible to refund the difference if the voucher is redeemed for lenses that have a price lower than the original charges.

1. General  
Orders will be accepted and carried out based on the following conditions only. In placing an order, the purchaser acknowledges these terms. No amendment can be accepted unless agreed to in writing by the Company.  

2. Prices
Prices are those ruling at time of receipt of order. All prices are per lens or per single unit and are subject to V.A.T. Postage and packing will be charged extra. Prices include decentration within the scope of the stated uncut. In the event of a lens not allowing for decentration requested, prism will be worked and charged accordingly unless the order is marked “nearest centres will suffice”, “maximum decentration from stock lenses”, etc. Please note we always endeavour to produce the most cosmetically appealing and technically accurate lens for each prescription regardless of price, unless otherwise instructed. Diameters of lenses given are the sizes of the stock uncuts or blanks available, and these diameters do not infer that eye sizes of these dimensions can be produced from these uncuts or blanks. Shape, decentration, eye size and segment height are all contributing factors and must be taken into account.

3. Quotations & Deliveries  
Our prices are to be understood from the respective place of delivery, packing and carriage excluded. In as far as we deliver goods shown on the published price list, the applicable price in £ sterling are those valid on the date the order is received. Frames and spectacle lenses being made to order and not corresponding to the list of normal standards and to the normal measures entail a corresponding additional charge. Our quotations are not binding, unless an order that is placed on the basis of the terms of the quotation has been confirmed by us in writing. All data regarding finish, measurements and weights contained in our brochures is not binding. Delivery times are calculated with utmost care. Should the delivery be delayed as a result of industrial disputes or unforeseeable circumstances beyond our control, such as shortage of material or energy or because of incorrect or unpunctual deliveries by suppliers of parts in spite of their being most conscientiously selected and provided this delay was unavoidable in spite of all due diligence and all reasonable efforts on our part, then the delivery time will be extended by the duration of the hindrance.

4. Tolerances  
Tolerances are as laid down by the British Standards Institution (British Standard 2738-1: 1998/2738-7: 1996). Where no appropriate British Standard exists lenses will be worked to an appropriate specification i.e. DIN, EN, ISO, AFNOR etc.

5. Insurances  
All shipments will be insured by us at buyer’s expense against transportation risks.  

6. Cancellation or Alteration  
A charge will be made for all work carried out up to the time the order is cancelled or altered. It is not possible to cancel or amend orders placed by direct- modem transmission.

7. Claims  
Goods shall be inspected immediately on delivery. Obvious defects are to be reported within 2 days after receipt of goods to us in writing. Claims to warranties for defects not reported in good time shall not be accepted. When we are supplying software, only such defects can be acknowledged as are reproducible at any time. In as far as programs, software, interfaces etc. are furnished by external suppliers, we cannot assume any guarantee or liability for these. We engage to correct software errors which significantly impede the stipulated use by installing an improved version of the software or by indication how the error may be eliminated, or the effects be avoided. We cannot offer guarantees for the uninterrupted or flawless functioning of the software. We cannot assume liability for the loss or transformation of the data caused by program errors and are not responsible either for reprocuring data lost in this manner, assuming reprocurement to be necessary. Parts sent to us for processing will be handled to the best of our ability. However, in case of fracture or other damage to the material, should this damage be due to gross negligence on our part, we will be liable only up to the agreed processing cost of the material in question, but not for the material itself. Our warranty will be limited to the value of the product delivered. Any further liability claims - especially claims for restitution of further damages - shall be excluded except, in cases where gross negligence can be proven. This applies to claims arising from culpa in contrahendo, positive violation of claims and other legal grounds. We accept liability for the presence of guaranteed properties. Consequential damages can only be acknowledged if they are covered by our guarantee and are the result of gross negligence. When manufacture takes place according to customer’s drawings, no liability can be accepted regarding the infringement of patent rights of third parties.

8. Credits, Returned Orders and Requests for Exchange
The original order and delivery note must be returned with the goods when requesting credit or exchange and with goods returned for verification. No goods can be returned for credit except by prior arrangements. These conditions do not affect your statutory rights.

9. Order Acceptance
In placing an order with this company, the customer confirms that he has verified the mutual compatibility of the supplied medical device(s) in accordance with the manufacturer’s instructions.

10. Rights to Software
All programs remain our property. The programs, documentation and later supplements may not be made accessible to third parties without our previous written consent and may neither be copied nor otherwise duplicated - not even for your own use. A non-exclusive and not transferable user right will be granted for programs and related documentation and later supplements for the internal use of the goods for which the programs are supplied. Source programs will not normally be made available. These will only be handed over following a separate written agreement.

11. Payment
According to circumstances and particularly in cases of products being made to order, we reserve the right to demand payment in advance of a partial amount or in full. In other cases, payment is due within 30 days net after date of invoice. Payment by bill of exchange is subjected to our agreement. A charge will be calculated based on the prevailing bank rate from the date the invoice is due. These fees must be paid at once. Credit entries of bills of exchange and cheques are always subject to their collection. Their value is credited to the customer’s account the same day on which the amount is at our disposal. In cases of delayed payment, interest on arrears at a rate usual in trade, but at least 3% over the current base rate of the Bank of England will be charged. Should payments remain unsettled in spite of reminders or should circumstances come into being which noticeably diminish the credit standing of the purchaser (e.g. futile seizure, non- collection of bills of exchange or cheques, suspension of payments, petition for instituting composition or bankruptcy proceedings), then all claims which we have against the purchaser are due at once. This applies likewise to claims on the basis of bills of exchange.

12. Retention of Title
Goods delivered by us remain our property until full settlement of balance of account. Cheques and bills of exchange are only credited to the customer’s account upon their collection. The purchaser has the right to sell, process and/or integrate the goods under normal trading conditions. He shall assign to us already at this point of time all claims and rights resulting from the resale or processing or integration up to the amount of the balance of account or shall transfer ownership of the acquired items. The buyer may call in all claims as long as he meets his obligations of payment with us. In case of distraint of goods by a third party, the buyer is obliged to indicate the retention of title and to report this to us forthwith. In cases of breach of contract and in cases of default of payment, we retain the right to take back the reserved goods. The taking back of the goods does not imply termination of the contract. Any findings, knowledge or technical data arising from the development of products to be manufactured in accordance with a customer’s purchase order always remain our property even when a cost sharing is invoiced to the customer.

13. Place of Fulfilment and Court
Place of fulfilment is the respective place of delivery. Place of jurisdiction is the U.K. We shall be entitled to press claims at the place or jurisdiction of the ordering party, too. In this event the ordering party is obliged to reimburse us for our costs for bringing an action and for enforcement including the costs and fees of the lawyers empowered by us even if local or national law does not provide for the reimbursement of such costs. It is agreed that English Law applies excluding the Hague Convention on The Uniform Law on International Sales of Goods as well as the U.N. Law on International Sales of Goods.

Valid from: December 2025.

Rodenstock (UK) Ltd, Radius, Anchor Boulevard, Crossways Business Park, Dartford, DA2 6QH
Telephone: +44 (0)1474 325555 | www.rodenstock.co.uk | info@rodenstock.co.uk Registered in England No. 266467